Hiring a Director, Product Management – Product Engagement & Experience, Cyber & Intelligence
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and business realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Director, Product Management, Product Engagement & Experience, Cyber & Intelligence
The Cyber & Intelligence business (C&I) leads Mastercard’s efforts to develop cutting-edge technology and solutions that help advance trust in the digital ecosystem – spanning physical payments, digital payments and cybersecurity.
C&I provides solutions in the areas of cybersecurity, digital identity, artificial intelligence, internet of things and fraud management. Our customers include issuers, acquirers, merchants, processors, governments, and consumers. We are creating competitive advantage for Mastercard through the innovation of highly differentiated new solutions. C&I has completed several successful acquisitions and inorganic growth continues to be a key element of our future strategy.
The position will report to the Director of Strategy within Product Engagement & Experience and will be responsible for core business operations including:
Rhythm of the Business activities
In this role, you will focus on:
o Drive change management of new initiatives across the C&I Product Engagement and Experience team
o Proactively own information exchange with other Mastercard teams
o Develop and implement established best practices, supported by continued research and industry intelligence
o Shape organizational design through candidate selection, onboarding, and active implementation of team culture
o Create standards and enforce cohesiveness and alignment of the broader team
o Manage complex initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals
o Develop the documentation and information dissemination strategy, for our team and cross-functionally, to ensure uniform understanding of policies, process, and ways of working
o Develop usage strategy for team-specific software tools to enable streamlined and cohesive business operations
o Implement industry best-practices for utilizing automation and technology in service of our team objectives
Developing your career
o Make a point to listen, observe, and understand executive and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding
o Take initiative and actively seek and participate in activities which stretches ones existing skill set, including passion projects that expand beyond your role
o Mentor and guide new and less-experienced team members
All About You
The ideal candidate for this position:
Deep understanding of business operations
Take initiative, operate with a sense of urgency and responsive to customer and colleague requests
Has a proven ability to track, prioritize, and drive multiple concurrent projects to success
Is a creative yet strategic thinker, with excellent interpersonal, facilitation and communication skills
Recognizes discordant views and takes part in constructive dialog to resolve them
Communicates, in writing and verbally, with clarity
Can think “big picture”, conceptualizing and executing long-term business strategies and projects
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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