Officer Customer Due Diligence job – Commercial Bank of Dubai

Hiring an Officer Customer Due Diligence

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

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As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.

Job Purpose:
The main purpose of the Officer – Customer Due Diligence is to analyze and assess the assigned high-risk customer profiles for New to Bank customers account opening for all business segments raised to compliance, ensure assessment is performed against the Bank’s internal policies and procedures and determine whether they are in line with the Bank’s risk appetite and in line with the regulations.

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Principal Accountabilities:
Conduct an in-depth review as per the Bank’s internal KYC – CDD Policy and Procedures of new to bank High-risk customer profiles which have been referred by the Business to Compliance for account opening of all High Risk customers from all business segments which include Individual, Non Individual (SME, BAF, Emerging corporates and Wholesale banking) including high Risk Asset customers as well.
Ensuring completion of Customer due diligence is performed for new to bank High-risk customers account opening with correct KYC data and information with the information and document provided as per policy and regulation
Work closely with the Business to obtain any missing or additional KYC information or documentation during the new to bank onboarding which will be required to complete the high-risk customer account opening as per the Bank’s internal procedures.
Ensure if the customer has any red flags /FCC concern, suggest for cease the onboarding process and work with Team lead to actioned through Business, ensuring such cases are raised to be added in internal watch list and raising the SAR (if applicable) through AML team.
Ensuring any newly identified PEPs through the new account opening process while conducting the screening on High Risk NTB customer onboarding, completion of PEP assessment with the High-Risk account opening, obtaining appropriate senior management approval before any High Risk new to bank case is approved
Ensure that the required KYC information and documentation is properly retained and stored using the Bank’s systems for each business line for all High Risk New to Bank account opening.
Document the review process to evidence the analysis conducted the rationale as well behind the approval /sign-off or rejection of new to bank High-risk customer profiles.
Escalate any concerns to ensure the high-risk new to bank customer profiles are well assessed and in line with the Bank’s policies and procedures before onboarding is completed.
Follow the Bank’s exception handling process to obtain approvals where required information is not available (either temporarily or permanently) for the Bank during the CDD onboarding process, or any trigger identified indicate a heightened risk of financial crime for all New to Bank High-Risk cases

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The jobholder is required to contact and interact with all Departments/branches and functions of the Bank that may require advice (e.g., Credit, Operations, and respective Business and Branches etc.) while performing the Customer Due Diligence.

The jobholder shall ensure that the customer due diligence measures are completed within acceptable time by the High-Risk Onboarding CDD team.

The jobholder is accountable for providing accurate and timely information to the Manager on AML /TF risks identified during New to bank High Risk onboarding process and for ensuring compliance with relevant laws in all aspects of the Bank’s activities.

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Education and Experience:
Bachelor’s Degree as a minimum from a recognized university.
At least 3 years of experience in the banking/financial services sector preferably having Customer Due diligence exposure through Compliance (Second line of defense) especially.

Work Level
Employment Type
Full Time

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