IT Service (ITIL) Manager Job – Raqmiyat Dubai

November 16, 2022

Apply for IT Service (ITIL) Manager Job in Dubai | Raqmiyat Dubai Careers 2022

Looking for IT Service (ITIL) Manager Jobs in Dubai?, Raqmiyat is one of the great place to work. Raqmiyat Dubai is now looking for a IT Service (ITIL) Manager to work in Dubai.

Project Manager

Dubai, UAE

10 years

Job Description

  • 5-10 years of experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
  • Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university or equivalent work experience
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Certification.
  • Demonstrated project execution skills and experience working directly with IT and business users
  • Demonstrated project execution skills and experience working directly with IT and business users
  • Deep functional and technical knowledge of the ITIL workflow platforms such as Footprints, ServiceNow or others
  • Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
  • Strong leadership skills in driving engagement, adoption and change for processes and technology
  • Process minded, accountable, proactive, and agile
  • Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems
  • Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations
  • Significant experience working within the ITIL Framework with formal Service Management including: Incident Management, Problem Management, Change Management, Asset Management, Service Catalog

Related: System Administrator Job – Raqmiyat Dubai

ITIL, ITSM, Incident Management, Problem Management , Change Management, Asset Management, Service Catalog

Job Type: Full-time

Work Level
Experienced, Manager / Executive
Employment Type
Full Time

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