Apply for IT Service (ITIL) Manager Job in Dubai | Raqmiyat Dubai Careers 2022
Looking for IT Service (ITIL) Manager Jobs in Dubai?, Raqmiyat is one of the great place to work. Raqmiyat Dubai is now looking for a IT Service (ITIL) Manager to work in Dubai.
Category
Project Manager
Location
Dubai, UAE
Experience
10 years
Job Description
- 5-10 years of experience in managing ITIL processes for an organization with progressive experience in building processes and continuous improvement
- Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university or equivalent work experience
- Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL Certification.
- Demonstrated project execution skills and experience working directly with IT and business users
- Demonstrated project execution skills and experience working directly with IT and business users
- Deep functional and technical knowledge of the ITIL workflow platforms such as Footprints, ServiceNow or others
- Critical thinking and analysis of existing processes, program level changes and support organization design and structure to provide feedback and guidance on continuous improvement
- Strong leadership skills in driving engagement, adoption and change for processes and technology
- Process minded, accountable, proactive, and agile
- Uses and applies service management and ITIL principles, theories, and concepts to manage and provide solutions to more complex and multi-dimensional problems
- Ability to manage and coordinate day-to-day service management operations and work closely with various stakeholders to ensure issues are addressed in timely fashion & in accordance to user expectations
- Significant experience working within the ITIL Framework with formal Service Management including: Incident Management, Problem Management, Change Management, Asset Management, Service Catalog
Related: System Administrator Job – Raqmiyat Dubai
Skills
ITIL, ITSM, Incident Management, Problem Management , Change Management, Asset Management, Service Catalog
Job Type: Full-time
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