System Analyst (Dynamics CRM 365) | Retail | IKEA Jebel Ali
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 155748
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role
Manage all existing and new business applications to support the IKEA business strategy across all territories that fall under the Al-Futtaim Group.
Responsible for analysis, design, configuration, and support of Master Version processes and system solutions that improve business efficiency and productivity as well as support business goals. Identify and communicate business needs and translate business requirements into technical system requirements and functional specifications.
With particular emphasis on implementing various SPs & HFs and various IT tools for the IKEA stores within the UAE, Qatar, Egypt and Oman with clearly defined business process & working methods that are in line within the IKEA concept & Al-Futtaim Group’ framework and guidelines.
Related: Accounts Manager at Al Futtaim Dubai
What you will do
Conduct detailed investigation and documentation of solution requirements in coordination with end & super users. Carry through the agreed and scheduled development with respective consultants & developers.
Review existing system capabilities, workflows, and scheduling limitations to determine if requested solution or changes are feasible to implement within the current environment.
Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).
Perform system analysis, design, and configuration and provides technical guidance on the business impact and opportunities while defining a roadmap of the solution(s).
DIGITAL & MULTI-CHANNEL RETAILING
Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
Support the MV-Microsoft Dynamics (Navision), Microsoft CRM 365, MV QlikView / Qlik Sense, Online Checkout – the IKEA IT infrastructure – ensuring all departments and functionalities are utilized to the full.
Implement the Global-IKEA and Al-Futtaim Group’ strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) sales
Ensure the optimization of existing & new ‘IKEA FAMILY’ (Loyalty Program) strategy while upgrading to Microsoft CRM 365 to create a 350 view of our customers across the region.
PRINCIPAL TOOLS & RELATION
Work closely with Global support team for all centralized IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.
Continuous processes & systems’ optimisation to ensure efficiency in the recently launched ‘Central Unit’ & ‘Service Products’ across all regions.
BUSINESS OPERATIONAL SUPPORT
Provide efficient users’ & operational support for all local & international retail functions (x4 stores, x1 cocp,2 x service offices,3 x e-Commerce) and External warehouse operations (x3 3PL warehouses)
Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for co-workers (CDS, etc.) & our customers (Planners, ROIG portals, etc.)
Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.
Related: Sales Manager at Al Futtaim Dubai
AUDIT & COMPLIANCE
Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.
Work with group’ technical team to ensure all database’ backups, Recovery plans & data are in acceptable mode.
Required skills to be successful
Advanced Microsoft Dynamics CRM skills in Customer Service, Marketing and Sales modules
Hands on working knowledge of Click Dimensions platform, Power Apps, Power Automate, Power BI
Working knowledge with Customer Data Platform – Tealium, Adobe, Salesforce, Treasuredata or the like
Sound knowledge of Cloud and integration technologies.
Knowledge of security technologies and implementation.
What equips you for the role
A bachelor’s degree and demonstrated academic achievement in relevant technologies.
4 plus years experience in a similar role
Knowledge of project management tools, especially cloud-based software.
Ability to work effectively both independently and as part of a team.
Good communication and interpersonal skills
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