We are looking for a CCTV Operator who will be responsible for implementing safety and security policies in accordance with InterContinental Hotels Group standards. Promotes the desired work culture around the five winning ways – Aim higher, Work better together, Celebrate the difference, Do the right thing & Show we care.
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A little taste of your day-to-day
Every day is different, but you’ll mostly be delivering:
Monitor staff clocking on and off duty
Keep the Hotel Establishment Information System (HEIS) up to date
Check the Casual Time-in and Time Out accordingly by matching their attendance in the outlet and the one in Time Office to avoid any time discrepancies.
In charge of monitoring supplier’s delivery in the receiving area and check the goods match to the invoice
Ensure all outlets lights, Air-conditions, PC’s, etc are switch off when rooms not in use
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook.
Comply with Company Grooming Standards.
Comply with Time and Attendance Policies.
Actively participate in training and development programs and maximize opportunities for self development.
Monitors colleagues under the influence of alcohol either coming on duty or signing off.
Conduct regular locker checks in line with Human Resources.
Check all packages and passes of employees entering and leaving the building.
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to guests
Accurately and promptly fulfilling guests requests
Anticipate guests needs
Maintain a high level of knowledge which affects the guest experience
Demonstrating a ‘service’ attitude Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.
High school or college graduate
Minimum of 2 years experience in the same field
Good communication skills
Licence Certificate from previous employment
Willing to work on shifting schedule
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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