Franchise Hotel – Duty Manager Job at Holiday Inn Dubai

About Us
Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Your day to day
We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to making sure you and your team deal effectively and efficiently with all guest complaints, queries, and suggestions

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Every day is different at IHG, but you’ll mostly be:
Leading the way – managing guest experiences, team performance, and hotel operations
Prioritising workload and ensuring your team deliver authentic, memorable experiences
Developing your team’s skills to drive results that positively impact hotel performance
Having authentic conversations with guests to resolve issues, queries, or concerns
Being the first point of contact for any critical emergency situations

What we need from you
Minimum Diploma or equivalent, some college preferred
2 years’ front desk/guest service leader experience
Must be fluent in spoken and written English
Other languages may be preferred
Basic mathematics skills
Excellent communication, problem-solving, reasoning, and motivational skills
Long periods of standing in the front desk areas and occasional lifting of heavy items
Working knowledge of hotel property management systems like Opera beneficial
Willingness to work evenings and weekends

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What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.