Customer Relations Consultant
Apply by 4th August 2023
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
As Customer Relations Consultant, you will ensure the customer is treated in a fair and consistent manner when raising a complaint. You will manage the process from end to end working closely with other teams to ensure that the complaint is resolved in an effective manner.
What you’ll do
Manage the complaints process by taking ownership of individual cases
Be responsible for discovering and proposing potential opportunities for improving the customer experience
investigate the complaint competently, diligently, and impartially, obtaining additional information as necessary
Liaising with internal departments and collating their contribution to the investigation of a complaint
Appropriate and careful assessment and recording of Root Cause Analysis of complaints to determine trends and support feedback to the business
Supporting the business in the reporting to the Regulators, Compliance, and wider business of complaint-related matters
Ensure adherence to ongoing Training and Competency requirements by the completion of training as directed, as well as the self-identification of training needs/gaps.
What you’ll bring
Excellent written and verbal communications
Previous complaints experience is preferred
Ability to speak another European language (such as French, Spanish, German, Portuguese or Slavic languages) and also English is required. Please specify the languages you speak on your application.
Exceptional analytical skills and attention to detail
Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes
Candidates are required to hold a minimum of a Bachelors Degree
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you’ve been.
This is where you’re going.
This is what we have belief in.
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