On Location Services Agent at Damac Properties UAE

On Location Services Agent at Damac Properties UAE

Responsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines.

Functional Accountabilities
Comprehensive knowledge of the Hotel, including all departments, services and outlets
Managing of guest luggage storage
Ensure to be present and aware of all V.I.P / High profile guests checking-in, out and strategic focus on groups
Delivery of guest belongings and luggage
Assist door, driveway and lobby team in arrival process
Efficiently Manage email correspondence and telephone requests
Obtain guest preferences
Adhere to task list & step by steps for daily activities and chores
Management & maintenance of hotel flags
Management & maintenance of newspaper requests and inventory
Attend and present and meetings and briefings
Ensuring that he / she adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
Assisting other Rooms Division departments whenever needed as requested by Management

Related: Sales Executive MENA at Motive Offshore Group Sharjah

Experience and Technical Knowledge
Previous concierge/guest relations experience in hospitality industry
Minimum of 2 Years of Experience in 5 star hotel
Basic hospitality and Guest Services knowledge
International experience/International travel

Qualifications
Secondary Education or equivalent
College Diploma in Hospitality Management
Hotel school graduate or Front Office Operations
Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, Italian, German)
Basic knowledge of OPERA PMS