Patient Coordinator Job at Al-Futtaim Dubai

Patient Coordinator Job Description
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

JOB PURPOSE:
The Patient Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.

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KEY ACCOUNTABILITIES:
Customer Service
Greet clients and create a warm and welcoming environment
Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures
Manage all incoming clients and phone calls in a professional manner
Ensure the highest level of customer service is provided at all times
Introduce clients to the treating specialist at the time of their appointment
Ensure the clinic is neat and tidy at all times
Manage the clients and waiting area in an effective and professional manner

Reception/General Administration Duties
Manage all incoming phone calls in a professional manner
Schedule all client consultations and appointments
Manage the daily schedule of the clinic and all bookings
Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments
Ensure all paperwork is prepared, recorded and filled accordingly
Perform any adhoc duties as required to assist in the daily clinic operation
Ensure all client information is kept confidential and any sensitive information is protected at all times

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QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge:
No formal qualification required, although a Diploma or Bachelor Degree is desirable.

Minimum Experience:
5+ years working in a role with a high level of customer service experience essential
Experience working in a fast paced environment
Previous administration experience desirable

Job-Specific Skills:
Knowledge of administration
Proficiency in scheduling and organizing calendars for multiple people
Ability to handle multiple tasks and prioritize workload
Strong ability to build relationships with all stakeholders
Excellent customer service skills

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Behavioural Competencies:
Excellent communication and interpersonal skills
Highly organized with attention to detail
Strong planning and time management skills
Flexible with working hours
Team player