Play Facilitator Job at OliOli Children’s Museum Dubai

Position: Play and Engagement Facilitator
Location: Dubai, UAE

Executive Summary
Join an amazing group of people at OliOli® and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

OliOli® is a multiple award-winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.

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Position Overview
Our Play & Engagement Facilitators (better known as ‘IMAGINATORS’) are responsible for fulfilling OliOli®’s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®’s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

Key Duties & Responsibilities
Visitor’s Experience and Service
Be an ambassador for the OliOli® brand; ensure that every visitor’s experience at OliOli® meets or exceeds expectations, specifically through inclusive, positive and memorable interactions with a friendly and sincere approach
Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
Contribute to a positive, team-based, and “visitor-first” centric culture
Manage groups of children from schools, birthday parties, or camp activities
Collect and communicate visitor’s feedback and suggestions
Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

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Exhibits area / Education
Have an honest and comprehensive understanding of OliOli®’s philosophy and developmental, pedagogical, and other learning objectives
Participate in training programs designed to enhance interaction with visitors in the ‘OliOli®’ manner
Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Safety / Security
Provide a safe environment for all visitors, specifically for the children
Assist visitors in case of an incident or an emergency situation
Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during OliOli®’s hours of operation

Qualifications
Advanced course work or experience in customer service, education, family learning, or retail operations is a preferred.
Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus
Excellent communication skills and ability to interact positively with children, adults, and large groups.
Experience working in a fast-paced, high-volume environment.

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Traits & Characteristics
Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
LOTS of bright & positive energy; patient and empathetic; friendly; courteous
Interest and enthusiasm for working with children and families.
Adaptable to perform a variety of duties.

General
The role requires candidates to work 5 days a week (including weekends) for 9 hour shifts during OliOli®’s hours of operation
Compensation: AED 5000 + benefits
Job Type: Full-time
Salary: AED5,000.00 per month