Hiring for Operations Coordinator
Careem is building ‘the everything app’ for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.
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What you’ll do
Initiating and leading logistics projects: defining current state and key challenges, designing, prioritizing, and implementing improvements
Create and implement capacity and space optimization innovations such as store layout improvements
Report, monitor, analyze and own KPIs such as Incident Rate, Picking time, Reliability, Found rate and Delivery Time
Ensure the store operates at peak efficiency by organizing, guiding, and training warehouse employees and managing operation goals
Communicate rules, guidelines, and SOPs in a clear and structured manner. Perform process confirmations to ensure adherence
Strong process definition and optimization skills; proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination.
Coach and provide feedback to members of your team through structured, clear and efficient communication
Proactive, process-oriented mindset with the ability to get your hands dirty when necessary
You work well with other people and can handle engagement with multiple stakeholders from different teams
What you’ll need
3+ years experience working within the e-commerce, retail, food or grocery industries
A strong action bias and a desire to spend time in the field
A detail and process oriented mindset and a strong ability to validate information through data
Excellent prioritization, organizational and time management skills
A high proficiency in Microsoft Office (Excel, PowerPoint, Word, V-look ups, Index and match, CSV, etc)
Business fluency in English (Urdu is a plus!)
What we’ll provide you
In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this. As a Careem colleague you will be able to:
Be part of a Remote-First organization that offers flexible ways of working from the office and home.
Work from any country in the world for 30 days a year
Use Unlimited Vacation days throughout the year
Access fitness reimbursements for health activities including: gym, health club and training classes.
Work and learn from great minds
Create impact in a region with untapped potential
Explore new opportunities to learn and grow every day
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