Head of Rail Competence Centre Job at DHL Dubai

Head of Rail Competence Centre
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at Deutsche Post DHL (DPDHL). DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Global Forwarding Freight – United Arab Emirates has an opening for a Head of Rail Competence Centre where you will oversee operations for the Rail & Road Freight Department. Join us now in connecting people and improving lives.

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In this Head of Rail Competence Centre position
You will take full ownership of and drive all our road freight activities in Country/Rail Competence Centre allocated business leveraging our unique digital Saloodo! Platform.
You will develop plans to grow the road freight business in a profitable manner and constantly monitor progress.
You will oversee, develop, and manage all rail & road freight operations as well as analyses daily, weekly, and monthly development of key KPIs.
You will identify new opportunities to grow and expand the customer base, actively engage with customers to develop our business.
You will ensure that the Saloodo! Digital platform provides consistent customer experience to carrier & shippers – considering local requirements as needed.
You will actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the rail & road freight department.
You will manage country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings.
You will establish regular carrier meetings and ensures that these are conducted for all key carriers.
You will ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality.
You will engage with Sales and Marketing to sell solution internally and externally and work on RFQ/RFI’s for business allocated to Control Tower.
You will work with key stakeholders to ensure Control Tower operations provides on-time service for
Pre-carriage activities within country allocated to Control Tower
Cross-border movement within countries allocated to Control Tower
Customs agent/Customs team for green light process for clearance
Customs agent/Customs team for timely clearance as per agreed timeline
Provide customer with timely update on shipment status

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Now, here’s what we need from you
A Bachelor’s Degree or equivalent experience/qualification
7 years of operational Rail and Road freight experience
Management and Leadership experience, ability to manage in matrix setup
Interest in digital solutions

We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary

Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service

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Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization
DHL Global Forwarding will only employ those who are legally authorized to work in UAE. This is not a

position for which visa sponsorship will be provided. Individuals who need sponsorship for work

authorization, now or in the future, are not eligible for hire for this role