Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.
Front Office Manager Job Description
As a Front Office Manager with our Fairmont The Palm, you are responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control. You need to ensure ongoing liaising and coordinating with all departments of the hotel to ensure total guest satisfaction.
Summary of Responsibilities:
Oversee the daily Operations of the Front Office.
Coach, lead, guide and direct the efforts of the team of front desk agents
Provide managerial support to other Rooms Division Leaders in daily operational duties.
Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
Ensure the daily operation of the Front Office (includes all the Front of House areas) are properly staffed to meet forecasted business volumes.
Conduct regular inspection of VIP arrival rooms and liaise with the housekeeping or engineering department on deviation from standard set-ups.
Manage ALL loyalty program and guest recognition program.
Lead and inspire FO Up selling program.
Approve and adjust schedules as required based on business volume forecasts.
Provide feedback, seizes training and coaching opportunities for colleagues.
Supports training initiatives and provide a training role as required.
Supports recruitment for the Front Office team
Promote and follow a safe work environment.
Promote and lead a service driven, results driven work environment.
Follow departmental SOP’s (Standard Operating Procedures).
Passion for guest service.
Excellent written and verbal communication, interpersonal and leadership skill.
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Degree or Diploma in Hospitality Management is an asset.
Fluency in English, and at least one of the following language: French, Italian, Spanish, Russian, Arabic
Minimum of 1 year previous proven managerial position or equivalent.
Must have the ability to handle a multitude of tasks and guest requests.
Knowledge of Micros-Fidelio Property Management System an asset.
Should possess or seek certification in basic first aid.
Strong guest service orientation and training skills background required.
Ability to work independently and prioritize responsibilities.
Experience with a hotel loyalty program an asset.
Already in the role of a Front Office Manager in a luxury Hotel in the UAE
Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
Please note that you must be eligible to live and work in Dubai.
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will be kept confidential according to EEO guidelines.
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