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Job Summary: As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
Maintain Guest confidentiality and security at all times
Ensure guest methods of payment are in good standing at all times
Engage guests in public area to direct and answer questions.
Connect with guests during check-in for Cousu-main Opportunities
Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
Orient guests in the hotel and help them to understand the property and amenities
Promote and enroll guests into our Loyalty program “Le Club”
Recognize and highlight benefits for all VIP guests
Upsell guests rooms and promote all hotel services and events.
Complete daily reports to manage all guest credit card balances and billing
Complete daily reports for guest requests and room preferences
Assist in guest problem resolution
Maintain a cash bank for guest transactions
Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
Input and track all guest requests through the “HOTSOS” program
Engage in the implementation of all Sofitel Standards in the Front Office
Exude a professional and luxury demeanor at all times
PBX phone operations
Room Service order taking and placing on Micros
Maintaining the Hotel Business center
Lobby duty (greeting & engaging guests)
Assist guest with directions and information in the area
Assist in keeping public areas tidy at all times
Related: Front Desk Agent at AccorHotel Dubai
Knowledge, skills and experience required:
Front Desk, Hospitality or Customer Service
Knowledge of the Luxury Environment
Foreign Language Helpful
MS word, excel
Ability to type at least 60 wpm
Able to stand at least 8 hours a day
Fluent English Language
French or Spanish Language a Plus
Essential Physical Tasks:
Some moving or lifting luggage, constant standing and walking
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.