Director of Rooms Job at FAIRMONT Los Angeles, CA

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Job Description
As the Director of Rooms, your engaging personality and strategic vision will make a lasting impact of the Guest Experience at Fairmont Century Plaza, creating loyalty for guests and colleagues alike. The Director of Rooms is responsible for ensuring the entire Rooms operation is running smoothly for our guests. You have a strong attention to detail and have the ability to work with and lead your teams to work in a seamless and effortless manner.

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What you will be doing:
Lead and manage the day to day operations of Front Office, Guest Services, Concierge, Housekeeping, Fairmont Gold and Royal Service ensuring all service standards are followed, ensuring exceptional guest service is provided as well as overall cleanliness of rooms and common areas
Manage third party relationships related to the Rooms Division (i.e Valet)
Prepare annual budgets and administer in a fiscally responsible manner
Lead and support all areas in the achievement of their colleague, guest and financial targets
Control all purchases for the department, consistently aware of quality and cost
Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
Active participation with the Commercial Team to increasing RevPAR index within the competitive set
Oversee group business, reviewing and ensuring details of group resumes are met
Oversee the selection, training and development of all Rooms Leaders & Colleagues to ensure timely recruitment and career growth
Develop and implement trainings & SOP’s to align with Accor and Fairmont Service Standards for all new and existing colleagues to positively improve results in Guest Satisfaction (VOG), Compliance with Brand Standards (LQA), Employee Engagement (EES) and Guest Loyalty (ALL)
Direct Report to the Hotel Manager
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned

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Qualifications
Your experience and skills include:
4+ years experience in a similar Senior Leadership role at a Luxury 5-Star city hotel environment
Forbes 5 Star experience would be a plus
Progressive Leadership experiences
Proficiency with PMS and hotel operating systems
Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results
Self-confident, proactive, and able to prioritize and make effective decisions
Ability to build strong relationships, interact and influence others at all levels of the organization
Computer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPoint
University/College degree in related discipline would be a plus
Fluent spoken and written English

Additional Information
What is in it for you:
Salary Rate: USD $145,000.00 – $160,000.00
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Related: Assistant Front Office Manager Job at AccorHotel Austin, TX

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.