Delivery Manager Job at Computer Network Systems Dubai

Delivery Manager Job Description:
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.

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Job Description
The job holder will oversee the provision of services to clients by ensuring a business can provide good customer service and continually assess the quality of its products and services. The responsibilities of the role are detailed below:
Managing budgets, monitor overall progress of projects, correct errors, and lead teams.
Identifying improvement areas within a business and recommend ways to increase productivity and enhance the quality of outcomes.
Ensure that staff members take action to implement these solutions to upgrade service delivery.
Regularly prepare progress reports on a company’s service delivery and present them to the management team.
Take responsibility for service delivery performance, incidents, and client expectations.
Understanding current projects in the Digital Transformation unit and managing the budgets a team requires to complete their work successfully.
The job holder will be expected to try to reduce costs to improve a company’s financial status while maintaining client satisfaction.

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Qualifications
A bachelor’s degree in engineering or electronics-related field.
Experience in customer service, leadership, and logistics may be advantageous.
Previous experience for same role or similar job such as Head of PMO
PMP certified is a must.
Excellent English and Arabic speaking and writing.
Experience in managing the delivery of mega project and prestigious customers.
Good computer skills and the ability to use business support software.
Excellent customer service, project management, and quality control skills.
Good resource planning skills.
Excellent leadership and customer service skills.
Strong teamwork skills and attention to detail.