Concierge Supervisor (Russian Speaker) at Rixos Marina Abu Dhabi

Concierge Supervisor (Russian Speaker)
Rixos Marina Hotel Abu Dhabi is currently seeking a dynamic and experienced Concierge Supervisor who is fluent in Russian to join our prestigious luxury hotel. As a Concierge Supervisor, you will be responsible for overseeing the daily operations of our concierge team and providing exceptional service to our esteemed guests.

What is in it for you?
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Lead, motivate, and train a team of concierge staff to ensure exceptional service delivery.
Manage and schedule staff shifts, ensuring adequate coverage at all times.
Coordinate and oversee guest arrivals, departures, and other requests to ensure a smooth and seamless experience.
Provide personalized recommendations and assistance to guests, including booking reservations, arranging transportation, and organizing special requests.
Maintain excellent knowledge of local attractions, restaurants, and cultural events to offer relevant suggestions to guests.
Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
Collaborate with other hotel departments to ensure a seamless guest experience.
Stay updated with hotel services, amenities, and promotions to effectively promote them to guests.
Monitor and maintain the cleanliness and appearance of the concierge desk and lobby area.
Assist with administrative duties, such as preparing reports, managing budgets, and maintaining records.
Other duties as assigned

Related: Customer Service Executive at ACOUP Employment Services

Your experience and skills include:
Fluency in Russian and English (both written and spoken) is essential.
Proven experience in a supervisory role within a luxury hotel concierge department.
Strong customer service and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
Excellent knowledge of local attractions, restaurants, and cultural events.
Exceptional organizational and time management skills to handle multiple tasks and priorities.
Problem-solving abilities with a proactive and guest-centric approach.
Proficient in using computer systems and software related to the role.
Flexibility to work on a rotating schedule, including evenings, weekends, and holidays.

Your team and working environment:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi’s retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.