Call Centre Representative Job in Dubai

Call Centre Representative Job in Dubai

Job Title: Call Centre Representative
Company: Top Maestro Documents Clearing Services LLC
Location: Dubai
Employment Type: Full-Time / Shift-Based
Salary: 2000 to 5000

Job Overview
We are seeking enthusiastic and customer-focused Call Centre Representatives to join our team. In this role, you will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and ensure high levels of customer satisfaction.

This position requires excellent communication skills, patience, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up with customers or conduct surveys
• Provide accurate, valid, and complete information using the right tools
• Resolve customer complaints and escalate issues when necessary
• Maintain detailed records of customer interactions in the system
• Meet performance goals for call handling, quality, and customer satisfaction
• Follow communication procedures, guidelines, and policies

Requirements:
Education & Experience:

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Prior experience in a call center or customer service role preferred

Skills:

• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Ability to stay calm and professional during challenging calls
• Basic computer literacy and familiarity with CRM systems
• Good typing speed and attention to detail
• Flexibility to work in shifts, including evenings, weekends, or holidays (if applicable)

Why Join Us?

• Supportive team environment
• Paid training and development opportunities
• Performance incentives and bonuses
• Career growth potential
• Employee benefits (if applicable)

How to Apply
Send your resume to [email protected] with the subject line: Call Centre Representative Application.

We’re excited to hear from you!

Job Types: Full-time, Fresher
Pay: From AED2,500.00 per month