DESCRIPTION
Wyndham Dubai Deira is now seeking a Housekeeping Attendant to join our team in Dubai, United Arab Emirates
SUMMARY
The role holder will contribute to the performance of the hotel under the direct supervision of the Housekeeping Supervisor and Cluster Executive Housekeeper; is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. To ensure that all Public Areas in the Hotel and periphery areas are cleaned and maintained according to the highest standards established with in the productivity limit in a Shift of allocated area.
KEY RESPONSIBILITIES
- To report for duty punctually wearing the correct uniform and name tag always as per company policy.
- To attend daily briefing at beginning of each shift in selected areas conducted by direct leader.
- To be aware of the company values and objectives such as CES and GFQ.
- Be fully trained on hotel standards and procedures required to carry out daily tasks.
- Use and maintain all chemicals, supplies and equipment as per hotel standards.
- Service, replenish and prepare all allocated guest rooms & guest area as per hotel standards.
- Arrange and handle the equipment as per standards to avoid damages in the corridor.
- Operate machinery and equipment according to hotel standards, ensuring a safe and hazard free work environment.
- Anticipate guests’ needs, respond promptly and acknowledge all guests to make them happy.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Responsible for taking care of the Hotel property in the work area.
- Overall servicing of the guest rooms, guest public area to include, but not limited to: dusting, making beds, soiled linen removal from rooms, vacuuming, bathroom cleaning, balcony cleaning, replenish room linen and amenities, etc., as per standard.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas & ensure all designated areas are always in top shape.
- To have excellent knowledge about the product and be able to make basic conversations with guest or offer guidance
- Complies with hotel’s health & safety and hygiene policy.
- Ready to work on flexible shift based on the department operational requirements.
- To follow the hotel key control policy.
- Carry out and complete all daily assigned tasks as per hotel standards.
- Report malfunctioning tools, incidents, accidents and guest room issues correctly to supervisor as per hotel standards.
- Report lost and found articles as per hotel standards.
- Report all missing items from room (e.g. Irons/hair dryers, etc.) to the Housekeeping Supervisors
- Report in-rooms, hotel safe issues as per hotel standards and policies.
- Report unusual guest behavior or activities as per hotel standards.
- Liaise with the housekeeping control desk for any public area concerns such as change of functions etc.
- Check the service ability of all equipment in the allocated section.
- Reports all maintenance orders and ensure work gets completed according to the standard
- Have thorough knowledge of the layout of the guest rooms and corridors, and all Housekeeping storage spaces with what they hold.
- Use guest names and personalize conversations by checking the names of guests before ringing the doorbell/ entering the guest rooms.
- Be fully aware of the GFQ standards and always abides by the set guidelines
- Attend training whenever required by the hotel.
- Participates in the multi – skilling philosophy of the department.
- Assists in conducting physical inventory of cleaning equipment and master keys, chemicals, Linen, Guest supplies and various assets as scheduled.
- Assists Housekeeping Supervisor in special tasks such as stores set up, furniture movements, periodic preventive cleaning etc.
- Carry out any other job-related duties as requested by department.
SKILLS & COMPETENCIES
- Ability to follow instruction
- Detail oriented
- Professional attitude is required
- Ability to work independently
- Is physically fit to lift and carry heavy objects and move flexibly.
- Ability to communicate via written and spoken in English.
- Has Basic knowledge in cleaning chemicals and tools
EXPERIENCE, CERTIFICATION & EDUCATION
Ideally 1- 2 years in similar role in the hospitality industry
Fluent English language skills written and spoken
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COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.
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Employment Disclaimer
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.