Description
Join us at one of our virtual hiring events detailed in the application form below. This remote event is hosted by the Customer Services Leadership Teamand is a fast track way to start in the role! Register your application now and we will send you all the details for the event.
Role Title: Customer Service Advisor
Salary: £20,200
Hours: 40 hours across 5 days per week
We’re open 8am to 8pm Monday to Friday & 8:45am to 4:30pm Saturdays
Location: Work from home
Start date: 10th January 2022
Hello, we’re Utility Warehouse
You probably won’t have heard much about us, but we’re one of the UK’s biggest, home-grown success stories of the last 20 years. We’re a FTSE 250 business and knocking on the door of £1 billion in annual revenue.
We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.
And we know we’re onto something – we have been Which? awarded for 10 years running – but we’re only just getting started…
Want a sneak peak into what it’s like to work for us?
https://vimeo.com/showcase/6052297/video/341298006
About the role
As part of our award-winning Customer Services team, you’ll manage account related queries such as understanding bills and tariffs across both our Energy and Telecoms products.
This role is very fast paced; You’ll receive a high volume of short, simple, friendly conversations with our customers each day – all whilst working to achieve first contact resolution.
In the future, this role could expand to also include simple queries from our technical and financial customer services as well.
This isn’t a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue is resolved.
Responsibilities
-You’ll be the first point of contact and support for our customers’ queries
-You’ll work towards a number of KPIs such as average call handling time, customer satisfaction and call transfer rates
Who we’re looking for
We are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue.
You will demonstrate:
-You’re a great listener who remains calm under pressure
-You love working in a fast-paced and changing environment
-You are motivated by KPIs and value feedback
-You have a dedicated work space with a secure internet connection
Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.
What you’ll need
We will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.
A dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members
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The perks of working for us!
As an award-winning FTSE 250 company we offer stability, recognition and career progression.
-A starting salary of £20,200 and the opportunity for salary increases as you gain knowledge
-33 days of holiday including bank holidays – We are open on Bank Holidays.
-Full equipment provided
-Discounts on UW services
-Pension scheme and other great benefits such as our share scheme
-Full remote IT support
-Four weeks of intensive virtual training and onboarding enabling you to be fully competent in your role within three weeks
If you think this could be the role for you or want to be part of UW’s growth, apply now.