About your job:
You will be part of corporate support team providing first and second level service support to QR Employees based in Qatar. You will be responsible for end user equipment installation, maintenance, pro-active monitoring, troubleshooting on all systems. You will support various functions related to IT across Qatar Airways Group. You will identify the nature of the problem, run diagnostic tools to resolve problems and then follow-up with end users to ensure the issue has been resolved.
Key Responsibilities Include:
- Ensure all the service request & incidents is acknowledged and quality solution is provided either onsite or remotely after reviewing & analysing the request within service level agreement.
- Ensure that standard operating procedures are followed as per established Organisation processes.
- Ensuring the endpoints are compliant to the cybersecurity guidelines.
- Provide accurate information on IT products and services with highest level of end user satisfaction.
- Ability to document the solution properly and share the knowledge across the teams.
- Prepare and share ticket status reports
- Achieve SLAs for resolution on incidents and service request
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About You:
We are looking for someone who has customer facing experience with friendly presence and helpful attitude. Fluent in written and verbal English language. Bilingual would be an added advantage. Excellent interpersonal skill, multi-tasking and work in collaboration with other team members under any circumstances. You must work in shiftss which is based on business needs with process oriented approach to address issues and user problems.
You must hold a Bachelor’s Degree/Diploma in Computer Sciences or equivalent stream with minimum 2 years of relevant experience in technical support, preferably in an IT services industry and diverse work environment. IT industry certifications such as CCNA, MCSE & ITIL Certification (Foundation course) will be an added advantage.
You should be well versed with troubleshooting techniques of Windows desktop OS, MAC OS, MS Office Suite, Print services, Antivirus, etc. You should possess high level of cybersecurity and related threat awareness.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
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How to apply
If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.