Koisha Tour and Car Rental Jobs in Addis Ababa – Operational Manager

Koisha Tour and car rental (The Former Bluefin trading plc) is a private limited company (P.L.C) Established in August 2009 primarily to give car rental and tour and travel services. The Company is registered in Addis Ababa city administration. In its five-year experience koisha tour & car rent (the former Blufin Trading plc) has built a proven track record in effectively delivering Assignments in All regions of Ethiopia.

• Day to day running of the office in Addis Ababa
• Leading a team of min 5 drivers and guides + office staff ( min 2)
• Liaising with clients and addressing any concerns
• Dealing with disciplinary matters and customer complaints
• Follow up the accounts and deal with the banks and pay the providers/suppliers
• Make sure the vehicles are always in good conditions and follow up the maintenance
• Be able to do the day-to-day office administration
• Plans, organizes, directs, coordinates, controls and manages the overall activities of the department.
• Efficiently responding to and communicating with individuals, groups, tour operators of different countries, as well as locally who are looking for tour services.
• After conducting a thorough market research carefully prepares individual and group package tour and other service prices and from time-to-time revises same depending upon market condition, research and competitors’ analysis.
• Prepare comprehensive itinerary planning. Provide convenient, cost-effective interaction options
• Define service standard and service delivery charter for tour guides, accommodation and other value chain service providers
• Monitor contract and service level agreements with external service providers
• Oversee onsite visit and package design ideas for inspectional and study tours 
• Monitor client services provided by suppliers, collect client feedback, compile and analyze information collected from clients, identify gaps, work with agents and suppliers to improve services
• In accordance with the existing international rules and regulations, responsibly sale and issue
• international and domestic air tickets for customers and monitor the performance of sales agents
• Execute plans and schedules to ensure efficient and effective service delivery
• Number required: 1

MBA/MA/ or Bachelor of Art Degree in Business Management or Marketing or Economics, Hotel and Tourism or related fields 

Eight /Ten years of total work Experience respectively, Out of it 2/4 years at managerial or supervisory level in Similar and related Business companies

• Negotiation skill
• Industry/market knowledge and expertise
• Fast and realistic Decision-Making
• Critical Thinking and Problem-Solving
• Planning and Organizing
• Team Work
• Leadership
• Conflict Management
• Business Negotiation
• Customers Management
• Employee relationship management

Interested Candidate can send us their CV through [email protected]

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