Senior Account Manager at CSM Abu Dhabi

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that others don’t and won’t. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at CSM.

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to create a positive impact on our partners, their audiences, our industry and our people, and to look for opportunities that can inspire a better world in everything we do.

Our diversity of experience, expertise and opinions is our greatest asset, which is why we celebrate our differences. We are looking for individuals who want to put their hand up and challenge convention to create something exciting, bigger and better each and every time. CSM is proud to share fresh perspectives and new ideas to produce work that others don’t and won’t. What we do is fast-paced, exciting and rewarding which is why we love it and why you’ll love life at CSM.

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What will you be doing
As a Senior Account Manager you will be part of the CSM Middle East team, taking a leading role on one of our biggest accounts. The role would see you working with one of our client’s partnerships in football. You will take an important role in the day-to-day relationship between CSM and the client, be responsible for client account management, and manage discussions related to the client’s sponsorship strategy, the role it plays for them as a business and how that translates into activation delivery for their current sponsorships. Reporting into the Account Director, you will act as an extension to the client’s team and will need to manage multiple stakeholders, including partnerships, marketing, and communications. You will need a great understanding of Asian Football as you assume a pivotal role in the day-to-day management of the partnership.

You will be part of our Brands team, and will be based in the UAE (with remote and flexible working options, as well as some time working out of the client offices). You will work with colleagues across the Middle East and will need to travel occasionally between KSA & UAE and other countries in the region as required. You will report into an experienced Account Director, and will have good working relationships with CSM’s Regional Directors.

Your key responsibilities will include:
•Leading the relationship with the client, and developing relationships with key contacts within the client’s in-house delivery teams. Some additional support across other Saudi clients.
•Effectively leading regular project and status meetings with the client and update meetings internally within CSM, together with overseeing regular client documentation, project management
•Leading on client strategy updates and project planning (together with AD and team)
•Development and management of project timelines, budget management, invoicing, task tracking and other relevant supplementary account documents
•Manage internal and external ideation sessions and creative development
•Support the relationships and management of internal stakeholders, rights holders & suppliers
•Support team in implementation of all aspects of the account touch points including; general rights delivery, live event delivery, digital & social strategies, PR & Comms and guest management

Join client in-house meetings as required, and provide subject matter expertise where needed. Work with the AD to collaborate across other parts of the wider CSM business to ensure best possible client servicing

Administration
•Lead client meetings as required and ensure completion of agreed actions
•Create and present client-facing and internal presentations as required
•Manage the setting of client KPIs, evaluation, and other client reporting
•Make adjustments to strategy documents and project delivery documents as required, and present updates to the client
•Oversee account budget management and ensure reasonable deadlines are met

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General
•Demonstrate a pro-active approach to client management, and a ‘can-do’ attitude
•Develop a reputation for total reliability
•Efficient personal, people management and administrative skills
•Demonstrate enthusiasm for the clients’ business, and developing business understanding
•Develop effective working relationships with internal colleagues across all accounts
•Build a strong and long-lasting relationship with the client and other key stakeholders
•Contribute as required to wider agency New Business
•Active participant in agency events and activities

The Skills & Experience you will need
•University graduate
•Fluency in English, written and spoken. Arabic beneficial.
•A clear passion for sports / football
•4+ years’ experience in Sports Marketing / Account Management
•Client-facing experience within the Middle East region (UAE and/or KSA) is beneficial, but not essential.
•Presentation skills
•Strong experience in account management and strategic planning
•Ability to manage teams and projects
•Ability to multi-task; you will be working across a number of activities with tight deadlines
•Proven ability to prioritise and manage your time efficiently
•Ability to work under pressure and to tight deadlines
•Outstanding written and oral communications skills, attention to details
•Solution-focused and hands on approach to account management

​CSM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

CSM recognises that to be an agency of the future we must continue to increase the diversity of our team and the inclusivity of our culture, both of which are intrinsically linked to the health of our people, clients and business. That is why DEI continues to be a priority, ensuring our people and our work reflect and represent the next generation of fans, brands, and consumers.

We are proud to be an equal opportunity employer, and we do not discriminate based on protected characteristics. Please note, people with differing abilities will be provided with accessibility adjustments during our recruitment process.