Sales & Retail Operations Executive job at Buccellati Dubai

Sales & Retail Operations Executive job at Buccellati Dubai

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

As part of its strategic development in the Middle East, we’re looking for a Sales & Retail Operations Executive, to support the development of Buccellati Maison in the region.

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Your mission:
This Sales & Retail Operations Executive role brings together all the aspects of an entrepreneurial challenge as part of the building of the Buccellati regional structure in the Middle East, Dubai office.

You will be dealing with internal boutiques and partners, analyzing POS performance and bringing new ideas, and driving initiatives to the regional business development of the Maison.

Key Responsibilities:
Commercial support
Support Brand Director on the business plans / budget presentations
Get monthly sell-in, sell-out, and stock reports from partners and internal boutiques and provide analysis versus budget achievements
Provide business analysis, dashboards on POS/market performance, products, categories, KPIs, and customer insights
Monitor the evolution of each POS performance
Review and discuss with Boutique Managers their orders, ensuring they are placed in accordance with their OTB, bestselling products, and stock/clients’ needs
Coordinate with the boutique teams, HQ, logistics teams, and partners on upcoming shipments and back orders
Review the stock level of each POS/availability of products
Collaborate with the Marketing & Communication Manager to ensure that each POS has the right products assortment
Follow up on clients’ statements with the HQ finance team and partners
Inform partners on the statement of accounts at the beginning of each month

Retail operations / Back-office support
Provide back-office support to internal boutiques as required
Help the boutique teams to ensure Richemont retail processes and procedures are respected. Support during internal/external audit
Support the boutique teams in inventory management
Ensure availability of PLV, uniforms, packaging, and consumable orders at each POS respecting the given budget and ensuring proper safekeeping to avoid damages
Support boutique teams in ensuring maintenance is done in a timeline manner
Conduct regular store visits to assess operational performance, provide guidance, and identify areas of improvement
Support on putting in place processes on after-sales service, new digital projects (such as pay by link, etc.)

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Business Development
Contribute to the definition of the regional distribution strategy
Identify and suggest new business opportunities to the Brand Director on network development
Support Brand Director in putting in place the business development action plan
Act as project manager and coordinate with different stakeholders involved in future boutique and/or shop-in-shop openings and renovations (real estate, retail operations, security, finance, IT teams, architect, and consultant) to ensure smooth openings while respecting budget and timeline
Build strong relationships with HQ, regional functions, clients/partners, and external suppliers

Candidate Profile:
Business school / commercial or financial background
3 years experience in a similar role
Strong business analysis and analytical skills, data-driven profile
Very organized, attention to details
Collaborative, strong interpersonal and communication skills
Can-do mindset, ability to suggest new ideas and act quickly
Understanding of the retail industry and previous experience in the luxury business would be a plus
Fluent in English