Pre Sales Coordinator Job Description:
Manage operation and management indicators (daily, weekly and monthly).
Generate reports and reports for the monitoring of the operation, with internal view, transformation cells and directory.
Participation in relevant projects, with a vision of customer experience.
Propose and implement action plans that help to meet objectives related to the operation of the call center, customer satisfaction and stock assurance.
Planning and sizing of platform resources ensuring service and occupancy levels.
Permanent coordination with Companies, suppliers and sales channels to ensure action plans and achievement of objectives.
University graduate in Administration, Marketing, Industrial Engineering or similar positions.
2 years of experience in call center management, leading teams.
Experience in customer service leading teams.
Intermediate Microsoft Office.
We helps various industries clients with their staffing needs of hiring & connect the talents.
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