Housekeeping Manager at Calistoga Motor Lodge & Spa

HOUSEKEEPING MANAGER
Calistoga Motor Lodge & Spa
US – CA – Calistoga
HOUSEKEEPING/LAUNDRY

Summary
The Housekeeper Manager is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members. This position reports to the hotel Rooms Director.

Duties include:
Responsible for short and long-term planning and the management of the hotel’s Housekeeping operations
Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach colleagues the importance of, and how-to greet guests and courteously solve guest requests
See that the inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on the latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
Ensures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures

Salary: $70,600 – $106,000/ annually

About the Hotel:
The Calistoga Motor Lodge and Spa is inspired by the traditions of American road trips in the 1950s; in addition to our warm and personal guest service, guest rooms, spa, unique guest activities, and restaurant, we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs.

Related: IT Coordinator at Grand Hyatt San Diego

Benefits:
401(k) with company match
Health Insurance (Medical, Dental, & Vision)
Paid Holidays, Sick Time, & Vacation
Family assistance policy with PTO following birth or adoption of a child
Local and Global Discount offerings
Work-life benefits including well-being initiatives
Calistoga Motor Lodge is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
3 years or more of progressive Hotel Leadership experience, preferably with housekeeping
With opening hotels, previous hotel pre-opening experience preferred
Service-oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills