Front Desk Agent Job – RAFFLES Boston

Front Desk Agent
Boston, MA, USA
Job-Category: Rooms
Job Type: Permanent
Job Schedule: Full-Time

Company Description
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

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What’s in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision, life insurance, 401K and more.
Personalized development opportunities across Accor’s extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.

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Minimum of 1-2 years’ experience in a luxury hospitality environment
High school diploma or equivalent
Previous experience with OPERA required
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to use various computer software

Additional Information
Visa Requirements: Applicants must be legally eligible to work in the United States. This position does not sponsor a work Visa.

Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Related: Reservation Agent Job – RAFFLES Dubai

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Work Level
Employment Type
Full Time