Reservation Agent Job – RAFFLES Dubai

Reservation Agent
Dubai – United Arab Emirates
Job-Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Full-Time

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

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Job Description
Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
Retail, Corporate, Leisure, Group, Other
Rate Restrictions, hurdles and availabilities
Maximise rooms revenue through the conversion of telephone calls into sales
Utilize effective upselling techniques
Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
Be fluent on all hotel products and services
Handle faxes and emails pertaining to rooms reservations
Be fully conversant with all market segments and rate plans used across all distribution channels
Be flexible in sales technique through offering the right product to the right customer at the right time
Handle customer queries and complaints relating to Rooms Reservations
Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
Achieve targeted goals in the LQA Hotel Mystery Shopping calls
Maintain accuracy and cleanliness of the PMS Database
Ensure market segmentation is accurate for each reservation
Create hierarchies/relationships between Corporate Accounts
Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
Be involved in all property PMS Conversions
Complete understand and effective use of the Hotel’s telephone system
Maintain the Reservation correspondence
Support the Reservations Manager and/or Revenue Management leader with special projects as required.

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Ability to adapt to changing environment.
Attention to Detail
Ability to handle multiple tasks
Ability to organize work flow
Degree/Diploma in Training and Development or Hotel Management
Working knowledge of Opera, Microsoft Office.

Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
Luxury hotel or resort background preferred
Understands the local culture and have worked in the region.

Work Level
Employment Type
Full Time, permanent

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