ER Specialist
Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Job Requisition ID: 156318

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role
The main function of this role is to implement the escalation process and providing guidance on ER matters. The role will consist of maintaining the ER speak up channels for employees to raise concerns and manage ER Cases , ensuring the cases are investigated and tracked in line with the escalation process, developing and maintaining metrics and reports, ensuring the outcome of each case is compliant, fair, consistent with business priorities and local labour law and adhering to the Al-Futtaim values. The role will also require implementing, and maintain the Policy Framework, Compliance proceses and Business Ethics policies, guidelines, and other relevant ethics-related documentation for the organization

Related: Operations Coordinator at DHL Dubai

What you will do
To provide timely and accurate advice on employee relations issues, HR policies, local labour law practices, policy standards and compliance risk.
To mediate conflict, to conduct employee investigations, to conduct disciplinary hearings always remaining impartial, confidential, fair and professional
Must be able to make recommendations for corrective and disciplinary action.
To ensure ER policies/codes & processes are current, conform and comply with the relevant labour laws. (Grievance Code/Speak Up, Disciplinary Code, Code of Conduct & Ethics, etc.)
To constantly communicate and implement the end to end process of the policy framework, compliance processes group-wide grievance/speak up, disciplinary, and the escalation process.
To act as a translator in employee grievance or appeal hearings and to communicate ER programs and strategies.
Ensure effective working relationships in a diverse multi-cultural & competitive commercial environment.
Represent ER on various internal/external committees.
Have the ability to develop SOPs, SLA’s and lean process flows.
Developing ER training program and material
Ensure accuracy in all ER administrative tasks, (legal, financial and reputational) for group-wide employee relations.
Maintain a strong network of internal and external specialists and peers
Involvement in HR strategic projects as required.
Support the Line Manager with the policy project review process, consolidation, monitoring and delivery.
Support the Line Manager with HR Compliance Reviews
monitor controls and key performance indicators (KPIs) for an effective compliance program performance management and for the speak program
Analyze and report on the compliance program and speak up performance
Carry-out compliance risk assessment and due diligence covering all areas of the Ethics policies
Analyze and report on disciplinary process
Roll out campaigns creating awareness on ER related matters, such as the COCE, speak up, etc.
Implementation of corporate ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers

Required Skills to be successful
Communication skills and the art of dealing with others.
Attention to detail.
Must want to help others and be empathetic, caring, calm and compassionate.
Excellent team working skills.
Must be organised and efficient.
Ability to analyze and concisely explain verbally and in writing legislative and/ or policy changes.
Ability to multi-task within a demanding environment.
Ability to analyze reports, preparing summaries and propose actions were relevant

Related: Assistant Manager – Lease Administration at Al Futtaim Dubai

What equips you for the role
Strong knowledge of employee relations.
Minimum 5 years relevant working experience in HR and/or ER in the GCC.
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Employment law knowledge.
Proven track record in project management and delivery.
Experience in drafting/ editing policy documentation.
Good understanding of the various functional areas and risk within HR and their role/ importance.
Excellent verbal and written communication skills
Excellent knowledge in the use of the Microsoft suite such as Excel, Word, Powerpoint, etc.

About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

Work Level
Experienced, Mid-Level
Employment Type
Full Time

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