Client Development Manager at Alaïa Dubai

Client Development Manager – Instore
Loation: Dubai, DU, AE
The Client Development Manager is a Maison Alaïa ambassador and work in close collaboration with the Store Director and the Assistant Store Director. He/She manages the recruitment of new customers and acts as a referent in customer management for the sales teams.

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This Person is an experiential key-Player whose primary focus is to elevate the client’s in-store experience, ensuring excellence in every interaction and developing long-term relationship with clients. The Clients Development Manager is a key contributor at the store level, managing or supporting, projects that enhance the global client strategy and tools that support the store team in driving loyalty, sales & client growth.

As such, his/her main responsibilities are:
Local Clients Approach & Strategy:
As CDM – You are required along with the store management to build on the Clientele strategy to ensure targeting, recruiting and retaining new local clients & to enhance the loyalty to help in business growth.

Set up a Clienteling mindset in-store.
Develop and ensure a Clienteling routine in all store.
Motivate and support store teams to consistently achieve Clienteling objective.
Be a brand ambassador on the floor and lead by example on all Clienteling aspects from welcoming clients to entertaining clients during in-store and off-site events – will need to lead by example through attending clients and generating sales.
Onboard new employees on Clienteling topics.

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Improve Client Engagement
Work closely with each Client Advisor to ensure the roll-out of their action plan per client and support store with their Clienteling needs.
Coach and train the team to ensure a long-term relationship with every single ALAIA client.
Partner across teams to support in-store client activations & store traffic drivers such as product launches, events, and campaigns. Identify the right client profile for local and global activations.

Monitor Client activities in-store
Track the store’s Clienteling performance.
Analyze client dynamics and identify market opportunities.
Provide clear feedback and recommendations to management. Collect and consolidate feedback for evolution requests.
Gifting & services: monitor in-store gifting and business impact.