Hiring 2022 | Apply for Front Office Assistant Job in Qatar
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About the role:
At Qatar Airways Flight Operations – ITC Department, we are committed to offer state-of-the-art training facilities to cater to different disciplines in the commercial aviation industry, through simulation-based training solutions.
We are looking for Front Office assistant at the Qatar Airways Flight Operations – ITC Department who is customer focused and drives customer satisfaction while responding to customer enquiries.
Specific responsibilities for the role include:
• Attending to all queries and requirements of Trainer/Trainee.
• Maintain front desk records which includes documentary filing, inventory count and coordinating for training material required for training needs.
• Tactfully handle enquiries and / or refer to appropriate personnel / department within the QR Group and also with external companies.
• Escalate issues related to IT or Facilities to the concerned experts via company tools.
• Assist front line crew by checking in TOPS application for their schedules
• Using of SIMS application for booking classrooms, simulators, and to perform daily operational tasks
• Report any incident/accident that occurred during the shift in occurrence with the e-reporting system.
• Assist in any major operational disruption affecting ITC by coordinating with various department heads and making a clear report about the same to ITC management.
• Flexibility to work in a 24/7 shift pattern.
• Act as IT support staff in resolving some minor IT issues and act as point of contact during any major disruptions that may arise during weekends and after regular office hours.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
Qualifications
About you
The successful candidate will have the following skills and qualifications:
• A relevant vocational, tertiary or trade qualification at a minimum.
• A minimum of 3 years of relevant job experience preferably in airline.
• Ability to work independently and make sound judgements in the absence of a supervisor.
• Fluency in English both written and oral, multilingual will be an advantage.
• Basic to Intermediate computer literacy in Microsoft tools.
• Organizing and reasonable grasp of the challenges associated with Filing and report writing.
• Demonstrably High Level of English – Written and Comprehension.
• Formal Customer Services Training and Advantage.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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How to apply
If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application
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