Walk in Interview, Apply for Coordinator – Change Management, Information Technology Job in Nigeria
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Job Title: Coordinator – Change Management, Information Technology
Job Identification: 1171
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: Information Technology
Reports to: Manager Service Transition
Description
- Provide change management strategy, change process design and project integration guidance and expertise for the overall change management effort and/or individual initiatives within a given project.
- Recommends needed adjustments to the change system, as appropriate
- Coordinate and attend change control board meeting
- Conduct organizational assessments to determine the current readiness and capability for change.; Assess Organizational Design impacts during the change process
- Prepare detailed stakeholder analysis dependent on the complexity of the change and the stakeholders that it may impact.
- Align change management methods for a given project with other MTN change initiatives, where applicable.
- Acts as the primary point of reference for questions and complaints about the Change management process
- Coordinate, convenes, and facilitates change review meetings and maintain a schedule of approved and tentative system changes
- Verify the completeness and timeliness of changes entered into the change management system and follows up on non-compliant changes made outside the change management process
- Update and ensure the on-going data integrity of the change management database; process and maintain change processes documentation
- Assemble and maintain change history records; prepare statistics and trend reports for use in review of the change management process
- Resolve change management scheduling conflicts and deviations according to established practices and escalate when precedents are unclear or unavailable
- Measure and review progress toward goals. Ensure regular status checks of the change strategy and change process, conditions for success, the well-being and receptivity of the organization, and any other factor impacting the success of the change.
- Coordinate, convene and facilitate major incident and problem review meetings
- Manage Stakeholder and manage and coordinate changes within stipulated timeframe and ensure change records are logged, tracked and post implementation done.
Educational Qualification
- First Degree in Computer Science or an IT equivalent degree
- Foundation Certificate in ITIL3 or 4 – IT Service Management
- Practitioner certificate in IT Service Management will be an added advantage
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Experience:
- 3-7 years of experience which includes;
- Minimum of 2 years’ experience in IT Change Management
- One Project management Experience
- Crisis Management Experience
- Experience working on a range of service providers
- Understanding of service delivery and service support environment
Application Deadline:
4th April, 2022.
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