Showroom Manager Job at Al Tayer Group Al Ain

Apply for Showroom Manager – Jaguar/Land Rover (Al Ain)

Job Purpose:
To plan, manage, and lead the showroom sales in order to achieve sales targets. Supervise functioning of the showroom while ensuring efficient and effective showroom standards and monitoring customer satisfaction.

Related: Cashier Job at Al Tayer Group Dubai

Roles & Responsibilities:
Plan and execute JLR’s sales strategies and ensure whether the budgeted target for the showroom is achieved or exceeded
Coordinate with the sales manager and communicate sales plan & targets to the sales in order to achieve targets successfully
Manage sales process (aspects such as initial customer contact and reception, clarification of needs, identification of prospect, follow-up on initial contact, final closure of sales and quality of sales documentation) to ensure quality in the entire process
Prepare stock requirement for the month defining specifications, model and number of vehicles for the approval of the sales manager
Review daily sales activities, team product knowledge and showroom presentation so that JLR’s remains focused on delivering strong monthly results in line with its objectives
Liaise with appropriate internal stakeholders such as Customer Interaction Centre to provide customers with efficient sales support
Deal with critical problems and major customer complaints or issues that may be escalated and ensure prompt action or decisions in a timely resolution
Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements
Prepare offer creation and provide it to customers
Ensure all customer data is effectively recorded
Maximize usage of demo’s and monitor demo to sale ratio
Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information in order to convey the desired image of JLR and ATM
Monitor PDI process and ensure highest level of customer satisfaction
Communicate properly and efficiently with JLR customers in the respective showroom of the region
Stay well-informed on the market requirements and customers’ preferences
Prepare reports in Autoline and deliver to the sales manager for review
Provide leadership and direction to subordinates towards the achievement of goals and objectives
Guide, motivate, and evaluate subordinates on their performance, productivity and progress, while identifying training needs of team members to improve efficiency and ensure conformity with standard procedures and practices
Ensure that team members acquire the required skills and knowledge through appropriate training programs including product/brand related training, while identifying the appropriate gaps and training costs/benefits to ensure budgetary parameters are met
Ensure potential successors are identified, developed, and trained for succession planning purposes

Related: Receptionist (UAE National) Job at Al Tayer Group Dubai

Qualifications & Experience:
Bachelor’s Degree in a business related discipline
Five to eight years of experience in sales, preferably in the automotive industry
Must be fluent in Arabic, preferably a native Arabic speaker
Excellent interpersonal and communication skills
Strong people management skills
Strong understanding of regional market
Proficiency in Microsoft Office
Proficient in Autoline will be an added advantage