Restaurant Reservations Agent Job at Hilton Ras Al Khaimah

Hiring for Restaurant Reservations Agent
A Restaurant Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

Related: Front Office Agent Job at Marriott Resort Palm Jumeirah Dubai

What will I be doing?
As a Restaurant Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Restaurant Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Restaurant Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
Provide prompt and efficient service while maintaining the hotels brand standards

Related: Lifeguard Job at Hilton Ras Al Khaimah Resort

What are we looking for?
A Restaurant Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency

Related: Bar Supervisor Job at Hilton Ras Al Khaimah

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree