Receptionist (UAE National) Job at Majid Al Futtaim Dubai

Location: Dubai, AE
Company: Majid Al Futtaim

Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Summary:
To act as the first point of contact for visitors and callers. This position will be primarily responsible for the reception area and managing the floor during operating hours and events in addition to coordinating front-desk activities. This role is also critical in capturing customers information as a sales lead and assigning them to the sales team accurately based on a rotation schedule. In addition, this is also a customer service role and should also be able to deal with em

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Role Profile:
Ensure That The Front Entrances Of Experience Center Are Presentable And Always Reflecting The Professional Image Of Majid Al Futtaim And Customers.
Receiving Calls At The Reception And Assigning To The Right Team Member, And Taking Down Customer’S Message And Ensuring The Customer Is Called Back Accordingly.
Greeting And Welcoming Customers Professionally And Ensure Every Visit Is Registered And Assigned To The Right Team Member
Execute Adhoc Data Entry And Data Enrichment Tasks Within The Lead And Customer Journey Touch Points To Support Sales And Crm Functions.
Ensure Leads Are Accurately Registered And Assigned To The Sales Team Based On The Rotation Chart.
Ensure Strict Implementation Of Data Security Is In Place And No Data Is Given To Any Individual And All Customer Information Is Entered Securely And Correctly In The Crm System As Per Lead Management Policy.
Training Of New Staff Members As An When Required On Registering And Assigning A Lead.
Undertake A Range Of Other Administrative Tasks As Identified By The Line Manager

Requirements:
Bachelor’S Degree In Business Administration or a relevant Discipline
Customer Focused Attitude
Good Organizational Skills
English Proficiency
Proficient In Ms Applications

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What We Offer:
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work from any country in the world for 30 days a year.
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.