Qatar Airways Job Doha | Cargo Customer Services Agent

Apply for Cargo Customer Services Agent job in Doha | Qatar Airways Doha, UAE

About the role:

You will be handling Import and transit documentation, notify consignee of the arrival of freight and collects payment for handling charges.
Responsible for handling email communications, reports and feedback effectively, knowledge in cargo operations and customer service requirements, working practices and other related procedures.
Liaises with other departments in terms of service request or handling instruction from customers.
Maintain a data base of customers, communication and documents.
Evaluates all the supporting documents related to Incoming DG& AVI and Export acceptance.
Physical check of each shipment to ensure compliance with IATA/Carrier regulations such as weight/dimension/packing/marking/no. of pieces/nature of goods.
Prepares notices for all incoming cargo and IRP for the uncollected shipments.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Cargo Customer Services Agent Qualifications

About you:
An ideal candidate will have a minimum of High School Qualification (e.g. O level, Year 10, min compulsory education), and 2 years of job-related experience
Minimum of 2 to 3 years’ experience in Air Cargo Handling/Freight Handling
Computer literate
Interpersonal expertise to all levels
Excellent communication skills
Can work with minimum supervision, unpredictable climatic conditions, shift patterned and long hours as required by operations, intense commitment to confidentiality
Render overtime work as instructed by a superior necessary to complete target and team player
Adhere to comply with QAS SOP’s

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About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

Work Level
Employment Type
Full Time
Qatar Airways
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