Learning and Development Manager Job – RAFFLES Dubai

Learning and Development Manager
Dubai – United Arab Emirates
Full-time
Job-Category: Talent & Culture
Job Type: Permanent
Job Schedule: Full-Time

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

Related: Quality Manager Job – RAFFLES Dubai

Job Description
To monitor and analyze staff training needs, oversee and implement all brand specific, corporate, hotel and departmental training programs and to implement strategies for organizational development of Raffles the Palm
Conducting Training needs analysis for the hotel twice a year
Creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Initiate, co-ordinate, execute and follow-up on all training activities within the hotel
Ensure coordination and delivery of training programs of all internal providers
Champion company provided online and e-learning tools and portals, ensuring approval processes are in place and executed, as well as registrations and completions are monitored and tracked
Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Provide support and development of Departmental Trainers as required
Design and Implement effective processes and tools for learning evaluation and reporting
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Negotiate, oversee and follow up on learning facilitated by external providers
Update training information in employee HR System, maintain accurate records of activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Prepare monthly forecasts of training related expenses
Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all colleagues
Assisting with general support for HR office (including front counter, benefits and recruiting) and participate and assist in other projects as required
Champion all CES Focus Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings
Develop and conduct trainings to build a base of internal quality assessors
To design and implement succession planning frameworks for all departments
Coaching and Mentoring of high potential colleagues as guided by Director of T&C and MD
Developing and implementing organizational improvement strategies to drive Employee Engagement

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Personal Attributes
Solid communication skills, both written & verbal
A confident & dynamic public speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality; effective leader and team player, possessing a high degree of professionalism and sound human resources management capabilities
Strong organizational skills, works well on their own, able to set and meet deadlines with quality results
Qualifications
Degree in Hotel/Human Resources Management or its equivalent
Certificate or Diploma in L&D practice
Working knowledge of Excel, MS Word, PowerPoint & Publisher

Experience
Minimum 3 – 5 years experience in the Hospitality Industry, with minimum of two years in a Leadership role in L&D
Interaction Management, MBTI, Franklin Covey facilitator an asset