KRA Jobs in Kenya | Officer- Service Support

October 12, 2022

Apply for Officer- Service Support job in Kenya | KRA Jobs in Kenya


IT vacancies in Kenya 2022

The jobholder is responsible for carrying out 2nd Line service support activities mainly supporting hardware, software and computer systems.

Key Responsibilities:

  • Attend to service requests and incidents assigned to them within defined SLA.
  • Troubleshooting system and network problems diagnosing and solving both hardware and software faults.
  • Configuring, deploying, troubleshooting, repairing, and maintaining end user equipment and accessories.
  • Setup and supports audio /visual equipment for presentations and other meetings
  • Setup and support of virtual meeting solutions, Webex, Zoom, Teams etc.
  • Establishes good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
  • Installation & configuration of computer hardware operating systems and applications.
  • Maintaining and monitoring of computer networks and systems.
  • Logging the queries of end users in the incident management tool.
  • Capturing resolution details into the knowledge base system
  • Testing and evaluating new technology.
  • Replace computer parts as required
  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

Academic Qualifications

Bachelor’s degree in Computer Science, IT or a related field

The following certifications will be an added advantage:

  1. CompTIA A+, CompTIA N+
  2. IT Governance i.e. ITIL

Relevant Work Experience/Technical Skills Required

  • Minimum 1 year working experience in a busy IT environment
  • Working knowledge in supporting desktops software, hardware installations, configuration and support skills
  • Working experience in installation, configuration ad trouble shooting windows environment
  • Working knowledge of printer configuration setup and troubleshooting
  • Hands on experience in setting up and troubleshooting Local Area Networks
  • Good working knowledge of office productivity tools


  • Excellent listening and questioning skills combined with the ability to interact confidently with users to establish what the problem is and explain solution.
  • Ability to be Team player
  • Problem solving skills
  • Customer focus
  • Ability to prioritize workload

How to Apply

Job Application Guidelines


  • Go to and then click on the ‘Register’ button to start the application process.
  • After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

  • After registration go to
  • Key in your username and password then click on ‘Log in’ to access your account.
  • After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

  • On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
  • Click on ‘My Profile’ to create and update your profile.
  • Follow the instructions to complete your profile.
  • The process will end by clicking the tab “Overview and Release”.
  • Ensure you click the check box on the page to complete the profile.

Application process:

  • To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
  • Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
  • Click on the Job posting to display the details of the position.
  • To apply for the position, click ‘Apply’ button at the top of the page.
  • Follow the instructions to complete and submit your application.
  • Kindly note that all mandatory fields must be completed.
  • To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to [email protected]

Closing Date

2022-10-16 00:00:00

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)


Work Level
Experienced, Mid-Level
Employment Type
Full Time

Related Jobs

Other similar jobs that might interest you