IT Supporter Job – Monjasa Dubai

Do you have a strong technical expertise combined with empathetic interpersonal skills? Can you take ownership of providing a hands-on administration, support, and troubleshoot? Are you ready to become part of an international company having a culturally diverse workforce? Then this might be the right opportunity for you!

Job description
Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become first choice by challenging status quo with our original solutions. We are thus on the lookout for a colleague who can identify with Monjasa’s values and is capable of building strong relations both internally and externally.

You will join our innovative and unique IT team located in Dubai. Your primary role is to have an overview and responsibility of IT support tasks by handling users request via helpdesk system, act as the bridge between support and infrastructure, and ensure that the department workflows and procedure are optimised.

Areas of focus

Maintain and handle internal support requests
Handle of on/offboarding process of employees
Monitor internal systems and assist users in new platforms, technologies
Perform purchasing and control the asset and IT inventory
Provide 1st/2nd level support to all vessels
Support regional sister offices (mainly Middle East and Africa)
Your professional skills

Relevant IT education
Minimum 3 years’ experience from a similar position
Experience from the oil and shipping is an advantage
Experienced user of Microsoft administrative applications
Fluent in both written and verbal English

Support foundation:
o Navision 2017
o Microsoft E5
o SharePoint online
o Windows 10/11
o Jira Helpdesk
o MS Teams
o Intune
o Endpoint Central
o Microsoft Azure

Your personal skills
Proactive and robust
Detail-oriented with a high-quality focus
Responsible and flexible at work
Honest and good interpersonal skills

Monjasa as a workplace
Monjasa offers you a fulfilling career in a global organisation, where you will be part of a dynamic and ambitious team. We enjoy great learning opportunities and are proud of our fantastic work environment. With “Monjasa means personal business” as the headline to our corporate purpose, this serves as the guiding principle for our business. You will also find that we live and breathe our values of Respect, Ambition, Curiosity and Smile & Joy. All four values and our corporate purpose are anchored in how we work together and reflect our company DNA.

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Monjasa at a glance
Monjasa is a global partner in the oil and shipping industries. Our core business includes trading and supplying marine fuels and shipowning activities on a global level. We are characterised by a strong entrepreneurial spirit and have experienced strong developments since our start in 2002. Financially, Monjasa is recognised as a robust business partner and total revenue reached USD 3.2 billion in 2021 – or equivalent to 5.7 million tonnes of marine fuels supplied. The fleet currently consists of some 20 tankers and operations and offices are certified according to ISO 9001, ISO 14001, ISO 45001 and ISO 50001.

The Monjasa Group also includes offshore shipowning company CBED and IT consultancy, RelateIT.

Monjasa was awarded Best Managed Company by Deloitte in 2022.

Application
We encourage you to read much more about the company, the job application process and some good and valuable advice on how to best position yourself for the open job listing here.

We look forward to receiving your application no later than 23 April 2023.

In case you encounter any problems when uploading your application, please contact HR support Monday to Friday between 9am – 4pm UTC+ 01:00 on this number: +45 76 317 290.