Apply for Customer Service Supervisor Job in Sharjah, United Arab Emirates | GZ Solutions Sharjah Careers 2022
Location: Sharjah, United Arab Emirates
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time
Description
Hiring a Customer Service Supervisor for Sharjah.
Key Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues on time.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Assess service statistics and prepare detailed reports on your findings.
Read Also: GZ Solutions Careers Abu Dhabi 2022 | Retail sales associate
Key Requirements:
- Bachelor’s degree.
- Proven experience as Customer service Supervisor.
- Excellent leadership and interpersonal skills.
- Able to prioritize and delegate tasks.
- Outstanding written and verbal communication skills.
- Proficiency in Microsoft Office and customer service software.
