Guest Service Agent -CID Job – SOFITEL Dubai

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

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Job Description
Guest Service Officer – CID
As a Guest Service Officer – CID, you will ensure that hotel abide by the data entry standards pertaining to CID requirements also will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.
Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.
Maintain a structured filing system, as per CID and audit procedures requirements.

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Your experience and skills include:
Service focused personality is essential; experience is an asset
Diploma or degree in vocational hospitality or Room Division
Prior experience working with Opera or a related system
Fluency in English and Arabic; additional languages are a plus

Work Level
Experienced, Mid-Level
Employment Type
Full Time, permanent

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