Guest Experience Coordinator Job – Dorchester Collection Dubai

Apply for Guest Experience Coordinator Job at Dorchester Collection Dubai | Dorchester Collection Dubai Careers
Looking for Guest Experience Coordinator Jobs in Dubai ?, Dorchester Collection is one of the great company in Dubai. Dorchester Collection is now looking for a Guest Experience Coordinator to work in Dubai, Dubai

Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection is a core belief of our We Care philosophy. The basis of We Care is to create an environment within our company where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.
Reference
2023-4057
Your future, our legacy
Hotel
The Lana – Dorchester Collection

Division & Department
Rooms – Guest Relations

Job Title
Guest Experience Coordinator

Contract Type
Permanent

Status
Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Experience Coordinator you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get

As a Guest Experience Coordinator at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

Competitive Salary Package
World-class Development Opportunities
Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Private Medical Insurance
Life Insurance
Flight Allowance every 24 months
Shared Company Accommodation
Company provided transportation to and from work
Uniform provided by the Company with complimentary laundry
Service Charge
What you’ll do

You’ll love what you do and take pride in delighting our guests:

You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
You will own the pre arrival experience becoming the first point of contact for our guest after the booking has been made.
You will act as an air traffic controller for all incoming guest requests and cases. Managing the hotel inventory by allocating the right room to the right guest at the right time. You will proactively manage all administrative and technical requirements to ensure seamless guest experience.
You will ensure guest requests, room allocation, recognition delivery, and additional administration are executed timely, seamlessly and accurately.
You will own the creation and distribution of operational tasks and you will own the system business rules for service requests.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Experience Coordinator, you’ll have the opportunity to bring these to life and continue to create our legacy.

The items shared are the essence of a day in the life of a Guest Experience Coordinator, but we’ll make sure you are provided with specifics on how we care for our hotel.

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What you’ll bring
You’ll bring your unique personality and passion to the role and the team.
Process improvement oriented, attention to detail, relentless in follow up.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service and business ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.
You will have previous experience in Front Desk, Guest Relations or Concierge is preferred. High level of English and local hotel language, additional languages are an advantage. Working knowledge of Microsoft Dynamics, Opera, HotSOS, Spa Soft.
Position location
Job Location
United Arab Emirates

Location
Dubai