Front Office Manager Job at MINOR Hotels Dubai

Front Office Manager Job Description
Dubai – United Arab Emirates
Full-time
Company Location: Oaks Liwa Heights

Company Description
If you are a traveller seeking stylish short accommodation close to local attractions, or you are seeking a longer term corporate stay, Oaks Liwa Heights Suites Dubai, offer an ideal base for all your travel needs.Offering luxurious accommodation and first-class facilities, our hotel promises to make your stay magnificent.

Related: Guest Service Agent Job at MINOR Hotels Dubai

Job Description
We are looking for a friendly, professional, and customer-oriented front office manager to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and front office management experience.

You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of products and services to achieve the highest guest satisfaction. This will include managing the performance of the team members: designing, implementing and monitoring the impact of training (including IT systems and guest service procedures) for all Front Office team members, capturing and implementing best current practice SOPs relating to Front Office operation. Manage the functioning of all departmental team members, facilities, sales and costs, to ensure maximum departmental profit. Drive the implementation of all sales and promotional programmes of the property, taking personal responsibility for driving upselling and ensuring the team has the most up to date knowledge of the property.

Related: Front Office Supervisor Job at MINOR Hotels Dubai

Qualifications
Minimum 3 years of experience of working on a Front Desk Manager or Reception Manager position
Client services or management experience.
Great interpersonal and communication skills.
Excellent problem-solving skills.
Basic accounting skills.
The ability to remain positive and focused in a fast-paced environment.
Good time management skills.
Great computer skills and the ability to learn new skills quickly.
A professional appearance.