Front Office Lead Job at Grand Hyatt DFW

July 1, 2023

Grand Hyatt
Grand Hyatt DFW
US – TX – DFW Airport
Hourly US Dollar (USD) pay basis

Join us for this incredible opportunity to be part of our Rooms Team at Grand Hyatt DFW located at the DFW Airport as a Front Office Lead!

Our upscale hotel is located in Terminal D in the DFW Airport, featuring 298 guest rooms with runway views. We pride ourselves with top-ranking customer service achievements and recently ranked #3 on Skytrax’ Best Airport Hotels in North America 2022 as well as named on Forbes Top 100 Places to Work for 2022!

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Benefits & Perks:
As a colleague, we have you covered with awesome benefits and perks. Some of those include:
Medical, Dental, Vision benefits offered at 30 days of employment
Complimentary on-site hotel covered parking at the DFW Airport in Terminal D
Complimentary colleague lunch during shift
401k options and company match
Discounted and complimentary hotel accommodations anywhere in the world
Tuition Reimbursement
Paid Holidays, Sick Time & Vacation
Discount partnerships with cell phone, car rentals, entertainment partnerships
And so much More!
The Front Office Lead will be responsible for the arrival and departure guest experience and assist to direct the colleagues who support the guest experience including check-in and check-out, communication of hotel services and promotions, luggage assistance, concierge services and offerings, and other services as requested. This highly visible role gives opportunity for personal conversation and has a direct impact on creating the guest experience with future career development opportunities with Hyatt.

Responsibilities Include But Are Not Limited To:
Greeting guests upon their arrival and departure of the hotel.
Engaging with guests throughout the lobby level regarding their stay and providing assistance when needed.
Assist with information: directions, flight tracking, food and beverage recommendations, and local attractions.
Ensure knowledge of the surrounding areas and able to guide guests should they need assistance with finding out of hotel activities/events.
Responsible for the safety and security of the hotel guests and employees. You will follow safety and security standards and complete incident reports as required.
Assist guests with luggage assistance as needed/requested.
Responsible for assisting the Front Desk Hosts as needed by checking guests in and out for their hotel reservation.
Run reports and other audits as needed on a daily basis.

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Exceptional customer service demeanor and management required.
A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Ability to stand/walk for long periods of time.
Able to push/pull/lift/carry moderate weight
Flexibility to work weekends and holidays.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Work Level
Entry-Level, Experienced, Mid-Level
Employment Type
Full Time