Front Desk Receptionist Job – Four Seasons Qatar

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.

Join our Team
Work on a team that is built on mutual respect, collaboration, and excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for.
Four Seasons Doha Serviced Apartments at The Pearl Qatar:

The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon.

Our Team:
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.

Who We Look For:
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Job Description:
The Four Seasons Doha Serviced Apartments is looking for a Front Desk Receptionist. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Front Office Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day-to-day operations.

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Essential Functions:
Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences
Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host/ hostess
Acts as point of contact for in-house guests and local customers; provides individual assistance and accurate information
Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way
Resolves guest concerns and complaints speedily and efficiently; ensures complete guest satisfaction, protects the reputation of the hotel and the company
Keeps management informed of guest and staff-related incidents; represents senior management in their absence
Screens next day movements for special instructions to various departments
Ensures pending follow up action is communicated to the next shift
Assists with responsibilities and duties in the absence of or due to heavy volume in any Rooms Division area
Performs any other duties as assigned to him/her by management and is also able to work in all shifts
Assists with responsibilities in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Guest Services and lobby coverage.
Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests
Adhere to Four Seasons Hotel’s standards as well as policies and procedures
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook
Works harmoniously and professionally with co-workers and direct superior

Preferred Qualifications and Skills
Degree Holder, preferably in hotel & tourism management
1-3 years of experience in related field
Excellent command in English, Arabic is an advantage

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Our Offering:-
Opportunities to build a successful career with global potential
Unique strong culture – diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants
Free transportation to work
Medical coverage

Work Authorization:-
Hotel will apply for the work authorization for a successful candidate.