Apply for Customer Service Supervisor Job at GZ Solutions Abu Dhabi | GZ Solutions LLC Abu Dhabi 2022
Location: Abu Dhabi, United Arab Emirates
Category: Customer Service / Reservations / Telecalling
Job Type: Full-time
Customer Service Supervisor Job Description
Hiring a Customer Service Supervisor for Abu Dhabi.
- Manage and coordinate customer support teams.
- Conduct a quality assurance survey with customers to provide feedback to employees.
- Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams.
- Cross functional collaboration to resolve issues.
- Improve employee recruitment and appraisals to recruit better staff.
- Plan and improve the training process.
- Build a customer-centric culture.
- Aid the employees in keeping stress levels low and productivity high.
- Conduct periodic reviews and performance evaluations of team members.
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- Bachelor’s degree or equivalent experience.
- Four years experience as customer service supervisor.
- High degree of professionalism and integrity.
- Excellent oral and written communication, sales, and customer service skills.
- Good computer knowledge.
- Proven ability to work with people at all levels within an organisation.
- Good time management and prioritizing capabilities.