You are looking for a new challenge and want to be part of the Customer Care Centre Operations (SBC) team.
A great opportunity is offered to you!
AMESBC team is looking for a Business Support Operations candidate !
If you are curious, interested in developing yourself in a wide array of interesting and challenging subjects, and keen to be the voice and drumbeater of business support topics (and beyond) in an operational AMESBC team… This position is for YOU !
The jobholder is accountable for the Business Performance related activities within AMESBC and has the following re sponsibilities.
Business Support Operations (BSO) activities managed within the whole A/C Embodiment & Repair (AMESBC) pe rimeter by:
Optimizing Governance such as:
Consolidating the inputs for the various governance meetings (eg. SBC Business Performance Monthly review, Regional Review Board…)
Supporting the AMESBC Process Operational Managers contributing to the SU.ES.02.01 Process Management Team (PMT) review,
Supporting SU.ES.02 Process Surveillance and potential On-Time audit findings closure,
Defining, developing, deploying Performance Indicators to monitor A/C Embodiment & Repair (AMESBC)
Contributing to the mitigation plan definition and implementation when Performance Indicator is out of target,
Continuously being in close relationship with SBCB1 Business Controlling & Resources Business Support Manager (BSM) by:
preparing Operational Planning (OP) and Forecast exercises,
monitoring Actuals vs. OP targets,
following-up and monitoring the headcount movements and
identifying and capturing Risks & Ops (incl. Progress on associated Action Plan) dealing with the A/C Embodiment & Repair (AMESBC) activities
Acting as Part 145 Training Focal Point for the team members located in Dubaï
Being an active member of the SBC Competence & Learning pole,
Promoting the Continuous Improvement mindset by identifying and sharing Best Practices within the SBC team by attending the extended BSO Weekly meeting,
Being an active member of the SBC Env. Health and Safety network,
Being an active member of the SBC Practical Problem Solving (PPS) Facilitator network,
Supporting the ‘SBC Dashboard’ by:
Securing the links between the already existing platforms such as the ‘One Cockpit’ (at S Level), the Regional dashboards and the Digital Control Board,
Keeping an up to date Performance Indicators visual dashboard by supporting the introduction of new / updated Performance Indicators (incl. Adhesion to existing work specification and support from an external contractor),
Optimizing the generation of Performance Indicators thanks to Skywise usage.
Competences / Skills requested:
– Support to Management & Decision Making
– Interact and Influence
– Project Management
– Practical Problem Solving
– Finance & accountabilities basics
– Quality Fundamentals
– Business Improvement Fundamental
– Business Performance & Improvement Management
– Stakeholders Management
– Sustainability Fundamentals
– Data Analytics Essentials
Related: Assistant Front Desk Manager Job – Marriott International Dubai
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Airbus Africa and Middle East FZE
Permanent Contract / CDI / Unbefristet / Contrato indefinido
Professional / Expérimenté(e) / Professionell / Professional
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