BS Group LLC Abu Dhabi Jobs | Customer Service Representative

Apply for Customer Service Representative Job in Abu Dhabi | BS Group LLC Abu Dhabi Jobs 2022

Job Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

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Job Requirements:

• High school diploma
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively