Job Title
Reservation Agent
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Answering telephone and reply to emails as per the company standard.
- Make new reservations, amend and cancel reservations according to guest request.
- Apply for guest VISA as per immigration rules when required.
- Check reservation entered on daily basis to avoid input error.
- Co-ordinate with other departments for arranging guest requests.
- Highlight any rate discrepancy to Revenue Manager.
- Follow up payments effectively.
- Ensure daily task lists are covered before end of the shift.
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Your experience and skills include:
- Excellent tracking of guests including Reservations, cancellations and special events while convey information and clearly to team
- Handling guests complaints and ability to know when to escalate to line manager
- Good communication skills
- Positive attitude