Brecks Group Jobs 2022 | Helpdesk Coordinator

Walk in Interview, Apply for Helpdesk Coordinator Job in Dubai, United Arab Emirates   Get hired with Brecks Group, one of the best company in Dubai, UAE, look for Brecks Group...
Posted in uae jobs
April 19, 2022
Brecks Group Jobs 2022 | Helpdesk Coordinator

Walk in Interview, Apply for Helpdesk Coordinator Job in Dubai, United Arab Emirates  

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Key Responsibilities

Operations (Helpdesk)

  • Day-to-day “Operational” Management of vendors to ensure required vendors are assigned within SLA response time, to attend to facilities-requests and ensuring No “Down-time” on critical items and/or escalated customer complaints.
  • Ensure all Facilities related documentation is filed and inventoried properly at site.
  • Helping with the “Communications” at the site including drafting and disseminating all announcements with a focus on creating collaboration between sites and improving the Service Delivery of Facilities
  • Management of the Area Access Manager (AAM)
  • Make sure a timely submission of invoice from the vendor to the finance department and payment are made on time
  • Managing of pantry supplies, stationery/first aid items replenishment
  • Coordinate with Housekeeping to ensure that pantry and vending machine items are always in stock
  • Ensure all employee services are managed and delivered as per customer expectation /satisfaction within SLAs/KPIs; Any adhoc/special requests to have the necessary approvals prior to implementation
  • Complete all of client’s (“relevant”) on-line/on-site training for internal tools, e.g. Policies, Software-specific etc.
  • Complete all aspects of the IPMP program
  • Assist in the preparation of reports and analysis
  • Management of staff Season Parking application, termination & related services
  • Other adhoc task assigned from time to time depending on business requirements

Operations (Event Coordination)

  • To ensure that all the SLA’s regarding Booking Requests, Event, & Co-ordination are met
  • Primary Coordinator for conferences and big group events
  • Liaise with requestor to support the development of and understand the requirements for each event
  • Maximizing meeting space utilization by supporting the reservation and meeting space management process working with customers and the team to effectively use meeting space including addressing space conflicts and negotiating space needs
  • Supporting day-of execution including coordination with team/vendors, last minute logistical needs, ensuring effective set-up/execution of event and providing course correcting instructions/directions, when needed
  • Managing and fostering relationships with team/vendors and other key stakeholders through effective communications, collaboration, and engagement
  • Performing post event duties such as expense processing, event success assessments and assisting collecting feedback from requester
  • Generate reports for meeting room, events, and calls.
  • Follow department policies, procedures and service standards
  • Assist and actively participate in the Annual events such as Fire Drill, Annual shut down etc.


  • Ability to work under pressure efficiently
  • Proactive and solution oriented, friendly with assertive and personable nature
  • Demonstrate initiative and able to work in a team-based environment with plenty of movement
  • Able to multitask with good time management skills
  • Service oriented, strong sense of urgency, pleasant and approachable disposition with a sense of self achievement and a winning attitude

Qualifications & Experience

  • Graduate Degree or Diploma in any stream
  • Good relationship building skills
  • Fluent in Oral and written English skills
  • Experience in using Microsoft Excel and Word


Other Benefits:

  • Insurance
  • Yearly flight Allowance
  • Food and Accommodation
  • Transport
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